Orders usually ship within 3 Business Days. Your satisfaction is guaranteed.
Every order we ship out is covered with insurance by U.S.P.S. against damage by a third party. We will provide you with a tracking number. If you have not received your delivery and tracking information states that your package was delivered by the carrier, please contact U.S.P.S. to file a claim. The claim may take up to a week to resolve, in some cases, longer. Unfortunately, we cannot expedite this claim in any way. You will have to wait for it to be processed.
Muccistore does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Please note: The 9.25% tax refers to the Alameda County tax rate. It is applied only when sales are processed in California.
We do not offer Exchanges on any items.
In the event you must Return your items, please carefully read the following instructions to ensure the Return process is as easy and smooth for you as possible.
All items must be in original, unused, and sellable condition.
- A refund will be made upon our receipt of item(s).
- We reserve the right to apply a 50% restocking fee on all items.
- Damaged, defective, or incorrect items must be reported within 2 Business Days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a Return. Please email firstname.lastname@example.org for assistance).
- Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to us (email@example.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
- Return approval is at our discretion and we reserve the right to deny any Return that does not comply with our policy.
- You are responsible for the cost of shipping the item(s) back to us. We do not provide prepaid return labels. We are not responsible for the item if it becomes lost in transit.
- You will be responsible for all shipping costs associated with any Return package.
All Returns MUST be made within 30 days of when your order is received. If you have any questions, please email firstname.lastname@example.org . Please be sure to include your order number in the subject line.
When shipping your items back to us for a Return, please allow 5-7 Business Days from when your Return is received and processed by us for your refund to be credited to your account. You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your Return arrives safely to us. We recommend using USPS Priority Flat Rate Shipping.
We are not responsible for lost packages or return shipping. Please enter your address correctly. You will be refunded for your items, but not any shipping costs associated with your order.
PLEASE SHIP ALL RETURNS TO THE FOLLOWING ADDRESS
Studio Creation Art 1250 A Fairmont Dr. Suite 339 San Leandro, CA 94578